Advertising Hall of Fame member Sir John Hegarty got into
the ad business in 1965. He says his was the first generation of advertising
people who got into the business because they wanted to. Until
then, he said in an interview with Ad Age publisher Rance Crain, people got
into the business to pay the bills, but they really wanted to do something else
– painting, writing screenplays, etc.
Along the way, Sir John learned that advertising is not a
science; it is an art. Period. I share his observation that clients very badly
want advertising to be a science. Of course their reason for this longing is so
they can measure it in every way possible, satisfying the bean counters and
non-marketing, non-creatives who make most of the decisions that control their
destiny.
Another thing he said was pretty gutsy – while preoccupied with chasing
the dollar, the advertising industry has lost its courage, and CMOs are not
being taken seriously because the accountants set up the figures and don’t
understand “the soft stuff” where all the value is. Amen, Sir John. Think about a brand
from the consumer’s point of view – the “soft stuff” that you can’t measure
very accurately is what matters when you talk about the value of a brand.
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